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REFUND POLICY

Initial Product Deposit Refund Policy

Your initial deposit may be canceled within three (3) business days from application date. If client has not canceled within three (3) business days of signing application, the initial 50% deposit fee will become non-refundable. In order to cancel, Client must submit written cancelation request to cancel@memelli.com

Monthly Membership fee 

Monthly membership fee of $19.99 can be canceled anytime by accessing your client portal or submitting a cancellation request to cancel@memelli.com. By canceling your monthly membership fee you will no longer have access to your credit line.

Product Purchases

Products purchased may be returned within 30 days of the merchandise being received and will be subject to a 25% restocking fee. 

Customer Care 

If you feel at any time you are not receiving the customer care and attention you deserve, we encourage you to contact our ‘Customer Care’ department. Customer Advocacy is dedicated to helping you Monday -Friday from 9:00 am until 5:00 pm. PST Please call 1-888-268-4416 for Customer Advocacy.

Shipping Policy

All orders are processed within 7-14 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone at 1-888-268-4416.